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Vendor account management

Amazon Vendor support / Vendor account management

Keep your Amazon business moving.

Senior commercial oversight and hands-on support for brands already supplying Amazon. We bring account priorities, daily trading and performance reporting together around your sales and contribution targets.

Discuss vendor account management ↗

Who this suits

Established Vendor suppliers whose account needs more direction, internal teams stretched by day-to-day work, and businesses that need an experienced operator to take ownership of agreed priorities.

What we need from you

Your business objectives, product range, account reports and commercial terms, plus appropriate authorised access and a named internal contact. We agree exactly what we need before starting.

What you receive

  • An account review covering trading performance, priorities and recurring issues.
  • A working account plan with clear actions, responsibilities and review dates.
  • Coordination of agreed catalogue, advertising and operational activity.
  • Trading reports and regular reviews of sales, contribution and account health.

When the account is busy, but progress is unclear

Orders, content changes, advertising and operational queries can keep a team occupied without giving the business a clear view of what is improving. We help put the account into a working rhythm: agreed priorities, named owners, timely reporting and decisions tied to commercial objectives.

Trading direction

We review the range and trading performance with you, identify the products and issues that deserve attention, and turn those findings into an account plan. Promotions and growth activity are considered alongside margin, availability and delivery capacity.

Account coordination

We bring the agreed catalogue, advertising, finance and fulfilment actions into one priority tracker. Your team can see what is outstanding, who owns it and what information or decision is needed to move it forward.

Reporting for decisions

We agree reporting that your management team can use, with a view of sales, contribution, product performance and account issues. Reviews focus on the next decisions and actions, rather than simply circulating another spreadsheet.

Questions about this service

Can you take full responsibility for the account?

We can lead the agreed management scope, or work alongside your account team. The proposal defines our responsibilities, your retained responsibilities, access and approval limits. You remain the supplier and retain control of commercial commitments.

What does ongoing support look like?

It combines an agreed reporting rhythm with a live action plan and hands-on work within scope. The frequency of reviews and level of day-to-day support depend on your account size, priorities and internal resources.

Commercial reviews, UK and European coordination

We can help prepare for commercial reviews and terms discussions with the relevant Amazon Retail contacts, where those relationships and access are available. We bring together performance, range priorities, the proposed commercial position and agreed follow-up actions. AVS coordination can be included where you already use that programme.

For UK and European accounts, we agree the markets, catalogue priorities, reporting and internal owners. We coordinate with your team and authorised partners, identifying any requirements for specialist tax, legal, translation or regulatory input.

Tailored team training

We offer training around the agreed account workflows, reports and responsibilities. Sessions can cover trading reviews, content processes, operational trackers and interpreting the account data. We agree the audience, objectives, materials and follow-up support before delivery.

See an illustrative monthly trading report ↗

How the work starts

01

Understand the account and your business targets.

02

Agree the scope, responsibilities and reporting rhythm.

03

Work through the priorities and review progress together.

A clear scope before we start.

Ongoing account support, a defined period of management or senior support alongside your existing team. Scope and fees are agreed in a proposal.

Talk through your priorities ↗